Effective Date: 01.09.2025
Company: Interstory S. R. O.
Website: www.interstory.cz
1. Introduction
At Interstory – Innovative Tech for Every Need, we want you to be completely satisfied with your purchase. This Refunds and Returns Policy outlines your rights and options when returning products or requesting a refund.
Our policy is designed to comply with applicable EU and Czech consumer protection laws.
2. Right to Cancel (EU 14-Day Return Policy)
If you purchased a product from us as a consumer (not for business use), you have the right to cancel your order within 14 days of receiving the goods, without giving any reason.
To exercise this right, you must notify us in writing by email at info@interstory.cz
3. Conditions for Returns
To be eligible for a return:
- The item must be unused, in the same condition as you received it, and in its original packaging.
- You must provide a proof of purchase (invoice or order confirmation).
- Certain products may not be returnable for hygiene or safety reasons (e.g., opened earphones, screen protectors, or software licenses).
4. Refund Process
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, a refund will be processed to your original payment method within 14 business days.
- Shipping costs are non-refundable, except when the return is due to our error (e.g., defective or wrong item).
5. Exchanges
We replace items only if they are defective, damaged, or delivered incorrectly. If you need to exchange a product for the same item, please contact us at info@interstory.cz.
6. Non-Returnable Items
The following items cannot be returned or refunded:
- Gift cards or digital codes
- Downloadable software products
- Personal care or hygiene items once opened (e.g., earphones, earbuds)
- Customized or special-order products
7. Shipping of Returns
- To return a product, please send it to:
Interstory S. R. O.
Černokostelecká 1806/123, Strašnice, 100 00 Prague 10, Czech Republic - You will be responsible for paying return shipping costs, unless the return is due to a defective or incorrect item.
- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
8. Warranty Claims
All our products are covered by the applicable manufacturer’s warranty. If your product develops a fault during the warranty period, please contact us with the product details and proof of purchase, and we will assist you with the claim process.
9. Contact Us
If you have any questions regarding this Refunds and Returns Policy, please contact us:
📧 Email: info@interstory.cz.